Web Sales

100% Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping (Continental U.S.)

Standard and Expedited shipping options are offered for merchandise delivery:

Order Amount Standard Shipping Expedited Shipping
Store Pickup*
Up to $50.00 $7.99 Available, please call! FREE
$50.01-$100.00 $9.99 Available, please call! FREE
$100.01-$150.00 $11.99 Available, please call! FREE
$150.01 and over FREE Available, please call! FREE

*In-Store Pickup

Most orders will be ready within one business day. Factory direct products may require additional processing time. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Note: Orders usually ship one business day after being placed.  All orders are shipped via UPS, and tracking information will be provided upon shipment.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

We do not ship to P.O. or A.P.O boxes, and we do not ship outside of the Continental U.S.

Information Security

Your payment and personal information is always safe. We protect the security of your information during transmission by using industry standard Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us, including credit card number, name, and address, so that it cannot be read over the internet. This prevents outside parties from being able to "see" your transaction information.

When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Prices and Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.


We offer a 30 day 100% Satisfaction Guarantee. If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back.  All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned, undamaged merchandise.

Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned not in the original packaging, or that appears used will be subject to a restocking fee. Labor fees are not refundable.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by calling 207-701-5100 or by emailing returns@sidecountrysports.com.